Right of withdrawal and returns
You have the right to withdraw from the agreement within 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your withdrawal from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form ( PDF ) for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the agreement. If you only return part of your order, the delivery costs will not be refunded. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any costs for such reimbursement. We may wait with reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicate your decision to withdraw from the agreement to us. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are at your expense.
Our return address
IDV MEDIA BV
Witte Vlinderweg 11
1521 PS Wormerveer
You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Frequently asked Questions
How long will it take to receive my order?
All orders are shipped as quickly as possible and in any case within 2 working days. In the Netherlands, the order will be delivered within 24 hours from the moment we send it to you. For other countries, shipping may take a little longer.
What is the return and exchange policy?
- To be eligible for a return, the item(s) must be in the same condition as you received it, in the original packaging and with the original tags attached. Don't worry, the added gifts (like the thank you cards) are all yours!
- To contact us regarding returns, please send us an email with the following subject: “Your Name – Product Return”. Please state the following in the email: the order number - ordered product(s) - product(s) that you want to return - reason for return.
We answer all return emails within 48 hours.
- You can return a product up to 14 days from the date we shipped it to you.
If you return a product because it is defective, we will refund your shipping costs for returning the item(s) and/or send you a new item or your money back. If you return an item for other reasons, the shipping costs for returning the item(s) will not be refunded.
- You must send the goods to the following address: Witte Vlinderweg 11, 1521 PS, Wormerveer, Netherlands.
How do I track the status of my order?
You will receive a track & trace email from our carrier. You can track your order here.
Do you ship to my country?
Yes, we ship worldwide. However, for shipments outside Europe, the delivery time may take slightly longer.
How do I care for the products?
We recommend washing/ironing the clothes inside out. When it comes to washing, we recommend a maximum temperature of 30 degrees Celsius. It is always best to hang and dry clothes.
Witte Vlinderweg 11
1521 PS Wormerveer
Bigger Picture® Clothing is a brand name of:
IDV media BV
Chamber of Commerce number 57542996