• To be eligible for a return, the item(s) must be in the same condition as you received it, in the original packaging and with the original tags attached. Don't worry, the added gifts (like the thank you cards) are all yours!
• To contact us regarding returns, please send us an email with the following subject: “Your Name – Product Return”. Please state the following in the email: the order number - ordered product(s) - product(s) that you want to return - reason for return.
  We answer all return emails within 48 hours.
• You can return a product up to 14 days from the date we shipped it to you.
  If you return a product because it is defective, we will refund your shipping costs for returning the item(s) and/or send you a new item or your money back. If you return an item for other reasons, the shipping costs for returning the item(s) will not be refunded.
• You must send the goods to the following address: Witte Vlinderweg 11, 1521 PS, Wormerveer, Netherlands.

We strive to never let this happen, but we are also human and making mistakes is part of that. Naturally, we will immediately send you the correct items and we kindly request that you return the incorrect item (at our expense, of course).

You can send us a photo of the damage and we will immediately send you a new item. We may ask you to return the item (at our expense, of course) so that we can use it for recycling.

We work with limited quantities, so that we do not create clothing waste, so it may happen that something is sold out. You can always press the 'Notify me when it's back in stock' button. This way we know when we can restock them, so that we can meet your wishes.

The full amount paid by you will be refunded, excluding shipping costs. Only if it is our mistake that you need to return your item will we reimburse the shipping costs for returning the product(s). For example, because an item is defective or because we have sent you the wrong product. We made this choice from a sustainability perspective, to minimize the amount of shipping traffic we create.

You can always email us at info@biggerpictureclothing.com. We always strive to respond within 2 working days. You can also use the chat function on this website. When something happens, we are ready to help you!

We always try to refund the money as quickly as possible. You will receive your money back at least 10 working days after we have received the return shipment.

It is always possible to exchange a product instead of a refund, just let us know in your return email.